General privacy

Personal data protection and security

Personal data protection and security

Respect for privacy is a fundamental right, and it's one of our core values. That's why Roomee is designed to protect your privacy. This is the innovation model we believe in

GDPR compliance

Our GDPR compliance program, both as a data controller and as a data processor for personal data, is built around compliance pillars established in reference to the General Data Protection Regulation (GDPR) and recommendations from European authorities. Clients are invited to review our GDPR Compliance Handbook available here.

This Handbook aims to describe the program and actions implemented to ensure GDPR compliance. It provides answers to the most frequently asked questions.

Full access to our documentation

Our general data protection policy (available on the Roomee.io website) is broken down into internal policies and compliance tools.

Our general terms and conditions are available here. All of this is part of our personal data protection compliance program.

Our technical documentation which brings together all our security policies

La sécurité avant tout

Security managers at Roomee are tasked with analyzing risks and building crisis management scenarios while continuously monitoring the vital parameters of our infrastructure.

All employees regularly participate in cybersecurity awareness operations, particularly regarding phishing.

We are committed to handling all requests related to data protection, while adapting our platform to continuously comply with regulations.

GDPR

Questions ?
The answers are here.

Last updated in April 2025

Where will personal data be stored ?

The main data hosting is with Digital Ocean in Frankfurt. For more information, please refer to Chapter 1: Roomee Platform Compliance 📚

What are the categories of people concerned by the processing of personal data ?

For a detailed description, please refer to Chapter 2: Processing activities and purposes - Categories of personal data processing - Legal basis for processing. 📚

What is the purpose or purposes of the processing of personal data?

For the detailed description, please see Chapter 2: Activities and purposes of processing -The categories of nature of processing of personal data - Legal basis for processing. 📚

What is the nature of the operations carried out in the context of the processing of personal data?

For the detailed description, please see Chapter 2: Activities and purposes of processing - The categories of nature of processing of personal data - Legal basis for processing. 📚

Do you have a personal data processing register?

Yes. For more information, please see Chapter 6: Our internal policies for the protection of personal data. 📚 and the Chapter 2: Activities and purposes of processing - The categories of nature of processing of personal data - Legal basis for processing

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Is personal data transferred outside the European Union?

Some personal data may be transferred outside the European Union to one of our subcontractors located outside this territory. For more information please see Chapter 4: Our subsequent subcontractors for the processing of personal data 📚

In the context of the processing of personal data do you use subsequent subcontractors within the meaning of the GDPR?

Yes, as part of the provision of our platform, we use subsequent subcontractors within the meaning of the RGPD. For more information please see Chapter 4: Our subsequent subcontractors for the processing of personal data 📚

Where will personal data be stored?

The main hosting of data within Microsoft Azure centers in France. For more information please consult the Chapter 1: Roomee 📚 Platform Compliance

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